First off – Welcome to the community! We’re so excited that you are interested in K-Beauty and we hope that you’ll end up loving it as much as we do.

Feel free to check out our Korean 10-Step Skincare Routine Guide or reach out to us here. You can also connect with us on Instagram & TikTok (@shopdamaofficial). We’d love to hear from you! 

We are proud to say that the majority of products we carry are not tested on animals! Cruelty-free products will be listed on the individual product page along with a paw icon.

We always recommend performing a small patch test, carefully reviewing the instructions on how to use, and ingredients list prior to full application of skincare products, especially products that you are unsure about how your skin will react to.

Everyone’s skin is different, so a product that is great for someone else may cause irritation for you and vice versa. Unfortunately, shopdama cannot offer refunds or replacements on opened products and is not responsible in the event of a skin reaction. Please discontinue use of products if irritation occurs and seek medical advice from a healthcare professional.

We're here to help you discover the best K-beauty products tailored to your needs. To get personalized recommendations, you have a couple of options:

Skin Quiz: Try out our Skin Quiz! The quiz will ask you specific details regarding your skin concerns and based on your answers, we'll suggest a range of products that can address your skin needs.

Connect with Us: Alternatively, you can Contact Us to share some details! Let us know your skin type, any skin concerns you want to focus on, your budget and the products you're currently using. This will help us curate a list of suitable products for you.

Korean beauty products usually have two types of dates on the packaging: the date the product was manufactured and the date the product is good for use until. Printed dates are usually followed by the two sets of characters below:

제조 = Manufactured date, example: 05.25.20제조 means the product was manufactured on May 25, 2020.   

까지 = Good Until date, example: 05.25.20까지 means the product is good to be used until May 25, 2020.    

Typically, skincare products are safe to use within 30 months of the manufactured date if it is unopened. Opened products have a shelf life of 6-12 months. As with everything, different products will have different expiration dates. Please carefully review the product packaging to determine accurate expiry.  

Absolutely! We carry products to suit a wide range of skin types, ages, and concerns. We understand the unique needs for teens and would suggest a simple routine consisting of gentle, soothing and non-comedogenic products to start.

If you're unsure about which products to choose, our skincare experts are here to assist you! Feel free to reach out to us here with any specific concerns or questions you might have.

We're glad you asked! Here are some ways to learn more about our products:

Explore the Product Page: Start by heading to the product page you're curious about and check the individual tabs. We share the product details, instructions for use and the ingredients list for each product.

Connect on Social Media: Browse our TikTok to see products in action or visit our Instagram to stay updated on product changes and all things skincare!

Contact Us: If you have any specific questions or need more personalized insights, don't hesitate to get in touch here.

Ensuring the authenticity of our products is of utmost importance to us! Here's how you can be confident that you're receiving genuine items when purchasing from shopdama:

Authorized Sources: We source our products from authorized distributors and brands directly. This chain of trust guarantees that every product is authentic.

Holograms and Seals: Many of our products come with holograms, seals, or unique identifiers. Always check for these official marks of authenticity on the packaging.

Batch Codes: Each product has a batch code printed on the packaging that you can use to cross-reference with brands and manufacturers to verify its legitimacy.

Reach Out to Us: If you ever have doubts about the authenticity of a product you received from us, please don't hesitate to get in touch here.

Joining shopdama Rewards is super easy!

Simply sign up here and enter your details. Once you confirm your email and set up your password, you'll be on your way to earning Glow Points!

We're excited to have you join our community 💓

Here's how to earn Glow Points for your exclusive discounts and rewards:

Sign up: By joining us, you'll earn 25 Glow Points right off the bat!

Place an Order: Every time you make a purchase, you'll earn 1 Glow Point for every $1 spent. It's an easy way to rack up points while treating yourself to your favourite K-Beauty products.

Follow us on Instagram: Connect with us on Instagram to earn 10 Glow Points. This is where we update our Glow Members on the latest product releases & launches!

Like on Facebook: Build our community with us by liking our Page on Facebook and earn 10 Glow Points.

Celebrate a Birthday: We want to make your special day even brighter! Receive a gift of 100 Glow Points when you celebrate your birthday with us.

The more points you collect, the closer you get to additional rewards and exclusive offers!

To help us locate your missing points, please reach out to our Customer Support Team here and kindly provide the following details:

• Your Order Number
• The Email Address used for your order

Once we receive this information, we'll be able to check your account and look into what may have gone wrong.

Rest assured, your rewards experience is important to us, and we're committed to making sure everything is sorted out for you!

Here's how to reset your password:

Access Your Account: Click on your account icon located on the top right corner of our website. This will take you to your account settings.

Forgot Your Password?: Within your account settings, look for the "Forgot your password?" link and click on it.

Reset Your Password: You'll be prompted to enter your email address. Once done, you'll receive an email with instructions on how to reset your password.

If you find that your account is locked, please reach out to our Customer Support Team here for further assistance.

We understand that staying informed about your order's status is super important!

Here's how we keep you in the loop:

Order Confirmation Email: As soon as you place your order, we'll send you an order confirmation email. This email will include a summary of your purchase, as well as your order number.

Shipping Notification: Once your order is packed and ready to leave our warehouse, we'll send you a shipping notification email. This email will include your tracking number.

Order Tracking: You can use the provided tracking number to follow your package's progress. Simply click the tracking number from your shipping confirmation email or enter it on the carrier's site to get real-time updates on your delivery.

We're always here to help if you have any questions about your order's status or tracking! Feel free to reach out to our Customer Support Team for any additional assistance.

At shopdama, once an order is submitted and confirmed, it is considered final. We take pride in our efficient order fulfillment process, which means there's a very limited time window to make any modifications before your order is shipped out.

If you do need to make any changes or have questions about your order, we encourage you to reach out to our Customer Support Team here as soon as possible. While we cannot guarantee that modifications can be made, our team will do their best to assist you within the constraints of our fulfillment timeline.

Unfortunately, we cannot accommodate specific sample requests as they are provided on a random and availability basis. Please be assured that we make every effort to offer a variety of samples that showcase the range of our products! 💓

We're so sorry to hear that there was an issue with your order! If you've encountered a missing or incorrect item, please get in touch with our Customer Support Team here.

Your 100% satisfaction is our top priority. Please see our Refund Policy for more details on returning your order.  

Unfortunately, we do not offer direct exchanges.   

Unfortunately, we cannot accept returns or exchanges of any opened product(s) due to hygienic reasons.

Upon receipt of your return, we will check your items and issue a refund promptly. Expect to receive an email confirmation of your refund in 1-2 business days after we've received your return. Please note: even though refunds are processed on our end, it may still take your bank/credit card company 2 to 5 business days to reflect this on your statement.

We accept a variety of convenient and secure payment methods, including:

• Mastercard
• American Express (Amex)
• Visa
• PayPal
• Shopify Pay
• Apple Pay
• Google Pay
• Klarna

Of course! We offer the convenience of "Buy Now, Pay Later" through Klarna!

Klarna allows you to shop for your favourite products now and pay in four equal payments at a later date. You can find more information on Klarna here.

eGift Cards can be used as a payment method by entering the gift card code in the "Gift Card or Discount Code" field at checkout.

Your eGiftCard balance will apply to the order and remaining balances can be settled with any of our regular methods of payment.

Unfortunately, we do not offer specific discounts for new customers at this time. We'll definitely share if these promotions come up!

Only one (1) discount code can be used per order.   

Unfortunately, we do not offer price matching at this time.

We're sorry to hear that you're experiencing issues at checkout! There could be a few reasons why this is happening:

Technical Glitch: Sometimes, technical hiccups can temporarily affect the checkout process. Try refreshing the page or clearing your browser's cache and cookies.

Incorrect Information: Double check that you've entered your payment and shipping details accurately, including card numbers and addresses.

Payment Issues: Ensure your payment method is valid and has sufficient funds. Some cards might have online purchase restrictions.

If the issue persists, please reach out to our Customer Support Team here and we'll help guide you through the checkout process.

Oftentimes, when a "Payment Details Are Incorrect" error occurs, it might be because the billing address inputted differs from the billing address associated with your debit/credit card (this usually happens when a customer moves away, but their bank still has the old details on file).

To resolve this, please review the shipping and billing addresses you've entered during checkout. Ensure that they match the information associated with your payment method.

If you continue to experience difficulties, don't hesitate to reach out to our Customer Support Team here for assistance.

Temporary charges are security measures often placed by your bank or credit card company as part of the authorization process. If your purchase was not completed, temporary charges will typically reverse on their own in about 48 hours or less.

However, if you notice that these charges have not been removed after a few business days, we recommend reaching out to your bank or credit card company for more information and assistance.

We offer FREE SHIPPING within Canada and to the US for all orders over $75CAD (after discounts & before applicable taxes). For orders under the free shipping threshold, we offer a flat rate based on your region and preferred shipping service.

Please view our Shipping Policy for more information. 

Yes, we offer Express Shipping within Canada!

Orders shipping within Ontario can arrive as quickly as 1 to 3 business days, and 2 to 4 business days for provinces outside of Canada.

For more details, feel free to visit our Shipping Policy to learn more.

At the moment, shopdama ships within Canada, and to the US!

For estimated delivery standards based on your region, please visit our Shipping Policy.

Canadian orders will not be charged any customs and duties as it is coming from our facility in Ontario. 

International orders may incur customs and/or duties charges depending on your location and local customs office. The customer is fully responsible for these charges and any issues that may arise as a result of the recipient country's customs policies.

For more accurate information regarding import duties and customs, please contact your local customs’ office. For brokerage fees, please contact the carrier from your tracking number.   

shopdama is not responsible for customs, duties, and/or taxes related to importation of goods as we have no control over these charges. Please note, shopdama is legally required to declare the value and contents of each package being shipped out of Canada.   

Depending on the carrier and service, it may take up to 24-48 hours for the tracking reference to show up on our carriers' systems after we've shipped out your order.

If your tracking details are still not working after 48 hours of your order shipment, please Contact Us and our Customer Service Team would be happy to look into that for you!

Please Contact Us immediately if you require changes to your delivery address as we ship your order based on the details provided at checkout.

While we try our best to accommodate your change request before your order is shipped, please understand that once an order is shipped and is in the carrier's possession, we can no longer make any changes to the delivery address. We would suggest contacting the delivery carrier directly to make these changes.

Depending on the delivery carrier for your order, a signature may be required upon delivery! If a signature is required, it will be stated on the carrier's tracking page. Otherwise, most of our delivery carriers will deliver to your door or leave the package safely at the entrance of your home without needing a signature.

Unfortunately, we do not offer local pick-up at this time.

shopdama is located in Toronto, Canada.

No, shopdama currently operates exclusively as an online store. We're dedicated to providing you with a seamless and convenient online shopping experience right from the comfort of your own home!

Restock dates will vary depending on the brand and product.

To stay updated on when a sold-out item will be back in stock, we recommend signing up for notifications directly on the product page. By doing so, you'll receive an email or text the moment the item becomes available again.

Yes, we do! To purchase an eGift card, please refer to this link.

Every shopdama order will come with our personalized packaging for a unique unboxing experience, however, we do not offer any additional gift packaging services at this time.

If you're looking for a specific product that isn't currently listed on our website, please reach out to our Customer Support Team here, and we'll do our best to assist with sourcing the product(s) from our South Korean brand partners.

Absolutely! If you'd like your order to be packed on TikTok, simply include your video request in the notes section during checkout.

We'll try our best to fulfill your request, but please bear in mind that it may not always be possible during peak times and the Holiday Season. Thank you for your support 🥰

We value your inquiry and aim to get back to you as soon as possible! Our typical response time is within 1 to 2 business days.

You can find us on these social media platforms:

TikTok @shopdamaofficial

Facebook shopdama

Instagram @shopdamaofficial

Pinterest @shopdamaofficial

YouTube @shopdamaofficial

Connect with us on social media to stay updated on the latest trends, product releases, skincare tips, and our small business BTS. We look forward to seeing you around!

We're thrilled to hear that you're interested in joining our team at shopdama! To explore current and future job opportunities, please reach out to us directly here.